Frequently Asked Questions
Everything you need to know about shopping at Challenger Singapore
What are the benefits of the ValueClub membership?
ValueClub members enjoy exclusive member-only pricing, earn V$ (rebates) on every purchase, and receive priority access to new product launches and clearance sales both online and at our physical stores.
What is the standard delivery timeframe for online orders?
Most orders are processed within 1-2 working days. Standard doorstep delivery typically takes 3-5 working days, while our 'Hachi Express' service can deliver select items within the same day or next day.
Can I opt for self-collection at a physical store?
Yes, you can choose our 'Click and Collect' option at checkout. Once your order is ready, you will receive a notification to pick it up at your selected Challenger store location across Singapore.
What is your return and exchange policy?
We offer a 7-day return policy for items with manufacturing defects. Products must be returned in their original packaging with all accessories and proof of purchase. Please note that change-of-mind returns are generally not accepted for opened electronic goods.
How do I claim warranty for my electronic devices?
Most products come with a local manufacturer's warranty. You can bring the defective item along with the tax invoice to the respective brand's authorized service center. For internal house brands, you may visit any Challenger store for assistance.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), GrabPay, PayNow, and various installment plans such as Atome and SeaMoney to provide you with flexible payment options.