Returns & Exchanges

Challenger Singapore is committed to customer satisfaction, offering a 7-day return policy for defective items to ensure you have a seamless experience with your tech purchases. All returns must be accompanied by the original tax invoice and remain in their original packaging with all included accessories.

Return Process

• 1.
  Check Eligibility

  Ensure your product is within the 7-day return window from the date of purchase and that the defect is covered under the manufacturer's warranty terms.

• 2.
  Visit a Store

  Bring the defective item along with its original packaging, accessories, and the official tax invoice to any Challenger retail outlet or the Valore concept store for assessment.

• 3.
  Technical Assessment

  Our on-site staff or authorized service center will conduct a thorough inspection to verify the hardware defect or functional failure reported.

• 4.
  Resolution

  Upon verification of a manufacturing fault, we will provide a one-to-one exchange for the same model or a suitable alternative if the original item is out of stock.